By Rauf Oyewole
Many electricity consumers under the franchise states of Bauchi, Benue, Gombe and Plateau of the Jos Electricity Distribution Company (JEDCO) have complained of being shortchanged while the distribution company allegedly allocated illegal debts on their profiles.
Some of the customers who spoke with our Correspondent said that the experience has been on for about five days. The electricity users also said that the company suddenly disappeared from the list of distribution companies while purchasing units on mobile app with a notice of “provider is not available”.
Also, customers have taken to the official Facebook (Jos Disco) page of the Company to lay their complaints while there has been no response from the management.
A resident of Bauchi, Abubakar Usman, who is on Band A feeder, said: “Two days ago, I recharged my prepaid meter with N5,000 where I'm supposed to get 22.5 of electricity units but JED gave me only 4.5.”
Another customer, Aisha Umar in Bauchi said that her meter of about seven years with no debt suddenly showed “outstanding debt of N15,000”. “We never used estimated bill since we packed into this house. Where did debt came from?”
“Jos Disco can you please explain to me the outstanding that is showing in my meter?,” Lucy Jiksim wrote on Facebook.
Another Facebook user wrote: “I wanted buying 5k light I saw 4k outstanding and truly I ended up with 1k worth of light.”
While responding on the issue, the Company's Head of Customer Service, Saratu Aliyu, said that the company system has no itches while the vending portal was confirmed to be functioning as expected.
According to her, customers with genuine concerns should report any glitches to the nearest offices within the company's franchise states. “Those that complained about debts are the customers with outstanding debts. We have just came up with a debt recovery strategy for our customers. Those who owed below N1million has the fund spread over. They will be charged N2,000 monthly.
“Meanwhile, they are advised to visit our dest officers to check their profile to get the issue of debt resolved.”
She said that the JED is available for vending on all mobile applications and financial applications.
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